Welcome to the tribe! Xoxo

FAQ

WHAT COMES IN A BOX?

Every month has 5-8 different items curated for mother and baby. We like to keep it a surprise for our subscribers. We do a sneak peek of an item favorite from each month on IG to give you an idea of what to expect. 

HOW WILL MY BOX BE DELIVERED?

Boxes are shipped via USPS priority mail and will take anywhere from 2-5 days. You will receive a confirmation e-mail letting you know when your box is on its way to you.

CAN I CANCEL MY SUBSCRIPTION EARLY?

The only subscription available for cancel any time is our month-to-month package. Unfortunately, all other packages are not refundable. For example, if you have purchased a six month package, we cannot cancel your subscription until the six months have passed.

WHY WOULD I WANT TO SUBSCRIBE FOR MULTIPLE BOXES?

All boxes include new items each month. We would never want you to have too much of one thing, that's boring. 

WHAT IS YOUR BILLING POLICY?

Monthly re-bill is charged on the 15th of every month. For example, if you purchase a package on the first of July, you will be charged that day and receive your first box the very first week of August. You will not be charged a re-bill fee until August 15th after you have received your first box.

HOW WILL MY BOX BE DELIVERED?

Boxes are shipped via USPS priority mail and will take anywhere from 2-5 days. You will receive a confirmation e-mail letting you know when your box is on its way to you.

WHEN DO I NEED TO PLACE MY ORDER BY?

All orders need to be placed by the 30th of each month.

CAN I CANCEL MY SUBSCRIPTION EARLY?

The only subscription available for cancel any time is our month-to-month package. Just send us an e-mail and we will cancel for you immediately. Unfortunately, all other packages are not refundable. For example, if you have purchased a six month package, we cannot cancel your subscription until the six months have passed.

OK I JUST SUBSCRIBED, HOW DO I KNOW WHICH BOX I WILL RECEIVE? 

You will receive your first box the following month after you purchase. For example if you place an order July 1st, you will receive the August box. If you purchase August 1st, you will receive the September box as your first box, and so on.

WHY WOULD I WANT TO SUBSCRIBE FOR MULTIPLE BOXES?

All boxes include new items each month. We would never want you to have too much of one thing, that's boring. 

CAN I ORDER EXTRA BOXES AS GIFTS? 

Of course! We have seen many of our subscribers buy a package for themselves and their Mama bestie at once. All of our first time purchases offer a gift option that includes a hand written note that you can fill out upon checkout! Happy gifting! 

DID WE LEAVE SOMETHING UNANSWERED? 

You can e-mail us at: alexis@hergrowingtribe.com. We will get back to you within 24 hours.